FAQ
Q1: How can I modify or cancel my order?
You can modify order information or cancel the order for free before the order is shipped. Once the order enters the shipping process, modification and free cancellation are not supported. Please contact customer service for assistance as soon as possible if you need to adjust your order.
Q2: What should I do if the received product is damaged or missing parts?
Please take photos of the damaged product, package and missing parts within 48 hours after receiving the goods, and send them to our customer service. We will verify the situation quickly and provide free replacement, supplementary delivery or full refund service according to the actual situation.
Q3: How long can I receive my refund after returning goods?
After we receive and inspect the returned products, the refund will be processed within 3–5 working days. The arrival time of the refund depends on the processing speed of your payment platform, usually within 7 working days at the latest.
Q4: Do I need to pay customs duties for international orders?
International orders may be subject to local customs duties and taxes, which shall be borne by the customer. We will strictly declare the product value according to customs regulations, and cannot bear the tariff cost caused by regional policy differences.
Q5: Can I exchange the product after purchase?
We support product exchange within 30 days for unused and intact products. You only need to submit an exchange application, and we will arrange the exchange process for you. For size, style or color replacement, the difference in product price will be settled more or less.
Q6: How to track my order logistics?
After the order is shipped, we will send a tracking number and logistics query link to your registered email. You can also check the real-time logistics status in the order details page of our website.