Return & Refund Policy
Return Eligibility
We support returns and exchanges within 30 days of product receipt for unused, unopened and undamaged home goods with original packaging intact. Defective products, damaged items during transportation or wrong goods delivered by our side are fully eligible for free returns and refunds.
Non-Returnable Items
For hygiene and safety reasons, partial daily necessities such as disposable household products, cleaned goods, customized home items and clearance products are non-returnable. We will clearly mark non-returnable attributes on corresponding product pages.
Return Process
Please contact our customer service team via email or message to submit a return application within the valid period. Our team will review your request within 1–2 business days and send you a return authorization (RA) number and return guidelines. Please do not return goods without official approval.
Refund Rules
After we receive and inspect the returned products, the refund will be processed within 3–5 business days. The refund will be returned to your original payment account. For quality problems or our delivery errors, we will bear the return shipping fee and provide full refund. For voluntary returns of intact products, customers need to bear the return shipping cost, and the original shipping fee is non-refundable.
Partial Refund & Rejection
We reserve the right to reject return requests if the returned goods are damaged, used, lack original packaging or fail to meet return standards. Partial refund will be applied for products with slight man-made damage confirmed by inspection.